Appointments

We offer appointments weekdays and saturdays. Click online here or telephone 01933 412666 to book an appointment. 

Urgent problems are seen on the same day. Please note that if you request an urgent or emergency appointment you may be asked questions using our clinical triage system. This is to ensure that you receive the most appropriate response for your problem.

If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. 

We do also try to offer appointments up to 21 days ahead for GP appointments and 28 days for Nurse and HCA appointments.

• Please tell us immediately if your call is an emergency.
• Let us know if more than one person in the family needs to be seen. We will need to arrange separate appointments if necessary.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
• You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.

Minor Illness

For minor illness you may be offered an appointment with a nurse.

These include but are not limited to: 

• Unwell children
• New injuries
• Coughs
• Chest Infections
• Throat or Mouth Infections
• Ear infections
• Eye Infections
• Cystitis or Thrush
• Injections
• Nose or Sinus Problems
• Emergency Contraception

You can help us by...

• Being on time for your appointment
• Letting us know if you need to cancel
• Calling for a home visit or urgent appointment before 11am
• Ringing for the results of tests between 2-4pm

Please note that if you consistently fail to attend appointments without cancelling them you will receive a warning letter. Should you still persist in failing to keep appointments the practice will have no alternative but to remove you from our list.

Appointment Reminder Service

To assist patients in remembering to keep their appointments we are able to offer a SMS text reminder service. The service will send you a reminder text message between 3 and 7 days prior to your appointment. If you wish to use this service please let us know your current mobile telephone number. You can opt out of this service at anytime should you so wish to, Please speak to reception if you want more information.

Please also note that all telephone calls are recorded to ensure service levels and for training purposes.

Chaperone Policy

If attending an appointment with one of clinicians and you would like to have a chaperone with you please let the Doctor or Nurse know and one will be arranged for you. Please note that depending on the nature of the medical condition you may be asked by the Doctor or Nurse if you would like to have a chaperone present.

Home Visits

Completely housebound patients and those too ill to attend surgery can request a home visit

If possible please try to telephone before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre, in addition to having access to your complete medical record.

Training Practice

We are an accredited Training Practice, and, we will usually have a GP Registrar. A GP Registrar is a qualified Doctor who is training to be GP. Depending on the stage of their training, you may find that you are offered an appointment with the Registrar. If you do not wish to see the registrar and wish to see a GP please advise the receptionist at the time of booking your appointment.

Car Parking

For those patients travelling by car the centre has a car park located opposite the medical centre. Please note that the Practice cannot accept liability for any damage, injury, or loss arising from use of the car park.

Patients with particular needs

Our surgery is accessible to patients using a wheelchair. We also have three parking spaces outside the practice which are reserved for patients displaying a disabled sticker.

The centre can be used by wheelchair users and there is no need to use lifts or ramps as the entire centre is at ground level.

For patients with hearing problems, we have a loop system installed. Interpretation and translation services are available from the Northamptonshire County Council Service for patients who do not speak English. Please let us know if you need this service when booking an appointment. And we will advise you on how to arrange a booking for an interpreter.

Specialist and hospital care

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, we will discuss this with you, and then make the referral electronically.

Our two main acute providers are

Kettering General Hospital and Northampton General Hospital

Transport