Visit Us
Adnitt Road, NN10 9TR
Give us a Call
+44 (0) 1933 412666
Opening Hours
Mon-Fri: 8AM – 6:30PM

We offer a range of services

At Rushden Medical Centre, our goal is to provide our community with the best possible primary care services which gives them confidence in not only their health but the team their entrusting it to. We focus on patient satisfaction giving a personalised yet professional service in line with our patients needs.

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About Us

At Rushden Medical Centre, patients and healthcare professionals work together to ensure the most appropriate care is provided.

At Rushden Medical Centre, we believe our patients make our practice and it is the reason why we focus all our efforts to ensure we run a smooth and effective practice. We have a set of core values which are staff work towards...

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Why choose us?

Experienced Staff
We have a wide range of staff who are highly experienced and qualified
Quality Care
Our care is priority, it’s why we welcome constructive patient feedback
Customer Satisfaction
We want our patients to leave feeling confident about their health
Staff Development
We invest in our staff and consistently offer training to further develop them
Patient Experience
We offer hearing induction loops, translation, BSL and much more
Ethical
No matter the patient, we provide a confidential service without an prejudice.
Your concern is our priority, feel free to book an appointment where our trained team can help you through your troubles

Latest News and Updates

Find out the latest news and developments about our surgery and information which about all your primary care and health related needs

We are always happy to hear what you have to say so be sure to leave a comment.

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You said / We did

Over the last few months we have been asking our patients for their feedback.  You may have received the questionnaire and provided the team with encouraging information to help us understand the improvements we need to review to ensure the smooth running of our practice.
  • You raised concerns that the telephone system was not providing an efficient service.

We installed a 21st Century telephone system, August 2022.  This provides the team with vital data to ensure that our patients are responded too in a timely manner, it offers patients the option to have a call back and also provides a recording of the telephone call.  This has significantly reduced patient call waiting times.
  • We appreciated your comments regarding an additional GP on site

We have recruited a further GP to provide additional support and reduce waiting times for appointments.
  • Your feedback raised concerns that extra staff were needed in the reception team

We have recently employed an additional member of the reception team, this will provide further support during our busy call times and we ae currently recruiting for a further 2 members of staff to join our team. 
  • Requests have been made for additional, routine pre-bookable appointments.

We have reviewed the pre-bookable appointment system and changes have been implemented.  Routine, pre-bookable appointments are released every Monday for the following two weeks. Due to the changes we have made, pre-bookable appointments ae currently in line with the National Standards on appointment waiting times.

Patient Testimonials

The practice can take 3 working days to respond.

YOU SAID / WE DID

Over the last few months we have been asking our patients for their feedback.  You may have received the questionnaire and provided the team with encouraging information to help us understand the improvements we need to review to ensure the smooth running of our practice.

  • You raised concerns that the telephone system was not providing an efficient service.

We installed a 21st Century telephone system, August 2022.  This provides the team with vital data to ensure that our patients are responded too in a timely manner, it offers patients the option to have a call back and also provides a recording of the telephone call.  This has significantly reduced patient call waiting times.

  • We appreciated your comments regarding an additional GP on site

We have recruited a further GP to provide additional support and reduce waiting times for appointments.

  • Your feedback raised concerns that extra staff were needed in the reception team

We have recently employed an additional member of the reception team, this will provide further support during our busy call times and we ae currently recruiting for a further 2 members of staff to join our team. 

  • Requests have been made for additional, routine pre-bookable appointments.

We have reviewed the pre-bookable appointment system and changes have been implemented.  Routine, pre-bookable appointments are released every Monday for the following two weeks. Due to the changes we have made, pre-bookable appointments ae currently in line with the National Standards on appointment waiting times.