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Adnitt Road, NN10 9TR
Give us a Call
+44 (0) 1933 412666
Opening Hours
Mon-Fri: 8AM – 6:30PM

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org


Are You a Carer?

If you are please let us know - we may be able to help you

There is a wealth of information on the NHS website about carers and caring. Below are some links into the site that we hope you will find useful.

A guide to care and support

Information for carers and people who have care & support needs.

Caring for someone

Advice on providing care, medicines etc.

Care after hospital

Providing care for people who have been recently discharged from hospital.

Taking a break

Caring for someone can be a full-time job - find out about accessing breaks and respite care.

Support and benefits for carers

Caring for someone can be a full-time job - find out about accessing breaks and respite care.

Work and Disability

Guidance, support and help with employment issues.

Being a Young carer

Advice for carers 18 or under and their entitlement to support

Finance & Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Benefits for carers

Directing carers to the benefits that can help them in their caring role.

Benefits for the under-65s

Advice and information on helping the person you look after get the benefits that they are entitled to.

Benefits for the over-65s

Advice and information on financial support for older people with a disability or illness.

Carer's Assement

How your benefits maybe affected after the death of the person you look after and what happens to their benefits.

Other benefits

Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring.

YOU SAID / WE DID

Over the last few months we have been asking our patients for their feedback.  You may have received the questionnaire and provided the team with encouraging information to help us understand the improvements we need to review to ensure the smooth running of our practice.

  • You raised concerns that the telephone system was not providing an efficient service.

We installed a 21st Century telephone system, August 2022.  This provides the team with vital data to ensure that our patients are responded too in a timely manner, it offers patients the option to have a call back and also provides a recording of the telephone call.  This has significantly reduced patient call waiting times.

  • We appreciated your comments regarding an additional GP on site

We have recruited a further GP to provide additional support and reduce waiting times for appointments.

  • Your feedback raised concerns that extra staff were needed in the reception team

We have recently employed an additional member of the reception team, this will provide further support during our busy call times and we ae currently recruiting for a further 2 members of staff to join our team. 

  • Requests have been made for additional, routine pre-bookable appointments.

We have reviewed the pre-bookable appointment system and changes have been implemented.  Routine, pre-bookable appointments are released every Monday for the following two weeks. Due to the changes we have made, pre-bookable appointments ae currently in line with the National Standards on appointment waiting times.