Visit Us
Adnitt Road, NN10 9TR
Give us a Call
+44 (0) 1933 412666
Opening Hours
Mon-Fri: 8AM – 6:30PM

COVID-19 UPDATE

Due to the lack of vaccines distributed in and around the Rushden area, we have been quiet, however, we are pleased to share that we now have a vaccine clinic on Wednesday 10th March.

With just over 200 vaccines available, we request those who have received a text message to book before we are out of the vaccines until the next batch arrives.

As a community, we are working hard to administer the vaccines and are working with the organisations above to help get as many vaccines as possible to us so we can safeguard our community. As always, we appreciate your understanding and only together, we can get through this pandemic.

Our Facebook page will be the main point of contact when providing updates so we also kindly request to avoid calling the practice for updates that we will hopefully be providing on Facebook. This will help us in managing those who require urgent appointments and requests.

From the team at RMC, Thank you and stay safe!


COVID-19 UPDATE

We have some great news! We are pleased to announce that we have partnered up with community favorites RUSH 2The DEN and will be having a drop-in clinic on Thursday 11th March at 2pm-4pm!

If you use Rush 2The Den and are a patient or interested in becoming one, feel free to pop down (socially distanced session) and we will answer any questions you have and update you on the current climate / COVID-19 vaccinations.


COVID-19 UPDATE

After a very busy and productive day, we are pleased to announce that we have administered a further 400 COVID-19 vaccinations today.

A big thank you to all our staff, volunteers, and patients for all your hard work, efforts, and support whilst we battle through this difficult time we are in.

We also want to say thank you for all the constructive feedback around last weeks clinic. We learnt from this and put in extra steps today to ensure we had a smoother and more effective clinic. This effort was not only from RMC but from our patients too who listened and acted upon our advice which made the process a lot smoother.

As we prepare for the next vaccine clinic along with our daily responsibilities, we wish you all a good night and pray you stay safe!

Kind regards
Rushden Medical Centre


COVID-19 UPDATE

Hello all,

We hope you are well and keeping safe.

After yesterday's clinic at Rushden Medical Centre, we wanted to say thank you to all those that came and for your support during these times we are in.

We understand and appreciate yesterday's clinic wasn't to RMC's standards and we are also frustrated with the length of time it took for vaccinations yesterday. This is our first clinic which took longer than expected and we have addressed this internally already.

The cause of delays came down to a few aspects:

1. There were some unexpected, significant clinical events that needed immediate intervention. This meant that some of the vaccinators had to focus on dealing with these issues first.

2. There were some uncontrollable external IT issues that took some time to correct.

3. Patients arriving earlier than they should do, we recommend each person arrives 5 minutes before their appointment.

4. Patients wanting to discuss more than just the vaccination during the appointment which when added up caused further delays.

We understand that this has a knock of effect and isn't a smooth process for our patients however we are working on contingency plans to ensure this doesn't happen again.

Unfortunately, this is the nature of the work we do but we can assure you we are doing our best to have the community of Rushden vaccinated smoothly and safely.

We hope this helps and thank you for your feedback, we take all this on board.

Regards
RMC Social Team


COVID-19 UPDATE

Great news, we are now vaccinating all those 65 years of age and over! We have a clinic this Wednesday, 17th February and are taking appointments. If you fit into this category or have not received an SMS from us, please contact the surgery on 01933 412 666.

YOU SAID / WE DID

Over the last few months we have been asking our patients for their feedback.  You may have received the questionnaire and provided the team with encouraging information to help us understand the improvements we need to review to ensure the smooth running of our practice.

  • You raised concerns that the telephone system was not providing an efficient service.

We installed a 21st Century telephone system, August 2022.  This provides the team with vital data to ensure that our patients are responded too in a timely manner, it offers patients the option to have a call back and also provides a recording of the telephone call.  This has significantly reduced patient call waiting times.

  • We appreciated your comments regarding an additional GP on site

We have recruited a further GP to provide additional support and reduce waiting times for appointments.

  • Your feedback raised concerns that extra staff were needed in the reception team

We have recently employed an additional member of the reception team, this will provide further support during our busy call times and we ae currently recruiting for a further 2 members of staff to join our team. 

  • Requests have been made for additional, routine pre-bookable appointments.

We have reviewed the pre-bookable appointment system and changes have been implemented.  Routine, pre-bookable appointments are released every Monday for the following two weeks. Due to the changes we have made, pre-bookable appointments ae currently in line with the National Standards on appointment waiting times.