Visit Us
Adnitt Road, NN10 9TR
Give us a Call
+44 (0) 1933 412666
Opening Hours
Mon-Fri: 8AM – 6:30PM

Ways in which we can enhance your experience at the surgery:

Hearing Induction Loop

We have a portable hearing induction loop in the surgery; please inform reception if this would be useful for you during your consultation.

Translation Services

We can arrange for telephone translation services, please inform us at time of booking if you require this service.

Dr Ahmed can speak Urdu & Punjabi and Dr Hayward can speak Welsh.

British Sign Language (BSL)

We can arrange for a BSL interpreter to attend your appointment if we are given prior notice at time of booking.

Visually Impairment

We record an alert on the medical records of patients with a visual impairment to ensure that we can assist when it comes to reading the call screen in the waiting room.

Disabled Parking

There are a number of clearly marked disabled parking bays in the car park.

Adult & Child Parking

We have a designated adult & child parking space in the car park.

Baby Change

We have baby change facilities located in the patient toilet.

Car Park Access in Bad Weather

Following recent patient discussions, we have taken advice from our insurance company regarding the use of the car park during adverse weather conditions such as snow or ice.

The car park is usually available for patient and staff use all year round however on a small number of occasions we have to take the sensible decision to close it for safety reasons.  Once this decision is made it is in force for all users both visitors and staff.  Our insurance company have advised that if we cannot make the whole area safe to use then we should close or restrict its use.  This is why we sometimes have to close the car park to cars and restrict access to a walkway only via the pedestrian gate.  We will adequately grit and mark out a walkway from the gate to the building.  We expect users to remain within this safe area and we will check the condition of the walkway regularly throughout the day.

As requested, we will try to inform of any car park closure or restricted  access via the Golcar, Milnsbridge, Longwood and Scape Area community page on Facebook.

Whilst we completely understand that the closure of our car park can make access difficult when visiting the surgery, we do have healthcare at the forefront of our minds and the safety of our patients / visitors is paramount.  NHS regulations do not require GP surgeries to provide any parking and therefore we are very lucky on most days of the year to have a sizeable car park that is adequate for use.

*The use of our car park at any time is at the owners risk

*The car park is for surgery parking only.  Please do not use our car park for school pick up / drop off parking or any other use.  Thank you.

YOU SAID / WE DID

Over the last few months we have been asking our patients for their feedback.  You may have received the questionnaire and provided the team with encouraging information to help us understand the improvements we need to review to ensure the smooth running of our practice.

  • You raised concerns that the telephone system was not providing an efficient service.

We installed a 21st Century telephone system, August 2022.  This provides the team with vital data to ensure that our patients are responded too in a timely manner, it offers patients the option to have a call back and also provides a recording of the telephone call.  This has significantly reduced patient call waiting times.

  • We appreciated your comments regarding an additional GP on site

We have recruited a further GP to provide additional support and reduce waiting times for appointments.

  • Your feedback raised concerns that extra staff were needed in the reception team

We have recently employed an additional member of the reception team, this will provide further support during our busy call times and we ae currently recruiting for a further 2 members of staff to join our team. 

  • Requests have been made for additional, routine pre-bookable appointments.

We have reviewed the pre-bookable appointment system and changes have been implemented.  Routine, pre-bookable appointments are released every Monday for the following two weeks. Due to the changes we have made, pre-bookable appointments ae currently in line with the National Standards on appointment waiting times.