Appointments

We offer appointments weekdays and two Saturday clinics per month. Click online here or telephone 01933 412666 to book an appointment. 

Urgent problems are seen on the same day. Please note that if you request an urgent or emergency appointment you may be asked questions using our clinical triage system. This is to ensure that you receive the most appropriate response for your problem. In order for us not to have unused capacity during the day, children will need to be taken out of school for an urgent appointment.

If your condition is non-urgent, you can expect to see a GP as soon as possible, if you want to see a particular GP you may have to wait longer. The nurses in our practice can also treat patients for a wide range of common conditions. 

We try to offer appointments up to 21 days ahead for GP appointments and 28 days for Nurse appointments.

• Please tell us immediately if your call is an emergency.
• Let us know if more than one person in the family needs to be seen. We will need to arrange separate appointments if necessary.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
• You can book to have a telephone consultation with a doctor. He or she will ring you as available on the telephone number you have given.

Minor Illness

For minor illness you may be offered an appointment with a nurse.

These include but are not limited to: 

• Unwell children
• Minor injuries
• Coughs
• Chest Infections
• Throat or Mouth Infections
• Ear infections
• Eye Infections
• Cystitis or Thrush
• Injections
• Nose or Sinus Problems
• Emergency Contraception

You can help us by...

• Being on time for your appointment
• Letting us know in advance if you need to cancel an appointment so it can be offered to someone else
• Calling for a home visit before 11:30am
• Ringing for the results of tests between 10am-4pm

Please note that if you consistently fail to attend appointments without cancelling them you will receive a warning letter. Should you still persist in failing to keep appointments the practice will have no alternative but to remove you from our list.

Text Reminder Service

To assist patients in remembering to keep their appointments we are able to offer a SMS text reminder service. The service will send you a reminder text message between 3 and 7 days prior to your appointment. If you wish to use this service please let us know your current mobile telephone number. You can opt out of this service at anytime should you so wish to. If you wish to register for this messaging service please fill out the consent form.

Please also note that all telephone calls are recorded to ensure service levels and for training purposes.

Chaperone Policy

If you would like to have a chaperone with you during your appointment please let the Doctor or Nurse know and one will be arranged for you.

Home Visits

Completely housebound patients and those too ill to attend surgery can request a home visit

If possible please try to telephone before 11:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre, in addition to having access to your complete medical record.

Training Practice

We have been, and in future may become an accredited Training Practice and we may have a GP Registrar working at the practice.  A GP Registrar is a qualified Doctor who is training to be GP. Depending on the stage of their training, you may find that you are offered an appointment with the Registrar. If you do not wish to see the registrar and wish to see a GP please advise the receptionist at the time of booking your appointment.

Car Parking

For those patients travelling by car the centre has a car park located opposite the medical centre. Please note that the Practice cannot accept liability for any damage, injury, or loss arising from use of the car park and this disclaimer is displayed in the car park.

Patients with particular needs

Our surgery is accessible to patients using a wheelchair. We also have three parking spaces outside the practice which are reserved for patients displaying a disabled sticker.

The centre can be used by wheelchair users and there is no need to use lifts or ramps as the entire centre is at ground level.

For patients with hearing problems, we have a loop system installed. Interpretation and translation services are available for patients who do not speak English. Please let us know in advance if someone needs this service and we will arrange an interpreter.  This could take up to two weeks.

Specialist and hospital care

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, we will discuss this with you, and then make the referral electronically.

Our two main acute providers are

Kettering General Hospital and Northampton General Hospital

Transport