Visit Us
Adnitt Road, NN10 9TR
Give us a Call
+44 (0) 1933 412666
Opening Hours
Mon-Fri: 8AM – 6:30PM

Our Vision

To be a practice that performs outstanding primary care in line with our patients needs and at the highest level of customer satisfaction. As a practice we’d like to attract, reward and retain highly skilled staff and help them grow in their careers to the best of our ability.

Our Philosophy

Rushden Medical Centre strives to maintain an environment which is welcoming, caring and accessible to all our patients. We aim to treat all our patients fairly and equally, with dignity and respect.

By working in partnership with our patients we strive to provide an outstanding standard of holistic primary medical care that is highly effective, efficient and safe for all our patients. We take pride in our work and have a no blame but supportive policy to create a friendly working environment.

Our Mission

We are committed as primary healthcare professionals to help our patients resume their lifelong pursuit of both physical/mental health and well-being.

Patient Centred Care

We aspire to provide a holistic approach to care, empowering our patients during consultations to actively be involved in decision making.

High Quality

We aim to deliver effective and efficient healthcare in line with the CQC and by embracing new technologies.

Staff Development

We aim to maintain a supportive, fulfilling and rewarding working environment for all our staff. We encourage personal development and value their feedback and contributions.

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Clinicians

Dr J Allinson

Dr J Ahmed

Dr A Oriadetu

C Mafukidze

B Loughran

N Aldridge

M Waskiewicz

J Renn

Practice Nursing Team

S Crutchlow

Central Nursing Manager

Julie

Y Wilcox

P Ackerley

N Albrow

M Tramacere

Practice Management Team

M Cooper

Operations Manager

N Neville

Deputy Manager

J Clarke

Patient Relations Manager

YOU SAID / WE DID

Over the last few months we have been asking our patients for their feedback.  You may have received the questionnaire and provided the team with encouraging information to help us understand the improvements we need to review to ensure the smooth running of our practice.

  • You raised concerns that the telephone system was not providing an efficient service.

We installed a 21st Century telephone system, August 2022.  This provides the team with vital data to ensure that our patients are responded too in a timely manner, it offers patients the option to have a call back and also provides a recording of the telephone call.  This has significantly reduced patient call waiting times.

  • We appreciated your comments regarding an additional GP on site

We have recruited a further GP to provide additional support and reduce waiting times for appointments.

  • Your feedback raised concerns that extra staff were needed in the reception team

We have recently employed an additional member of the reception team, this will provide further support during our busy call times and we ae currently recruiting for a further 2 members of staff to join our team. 

  • Requests have been made for additional, routine pre-bookable appointments.

We have reviewed the pre-bookable appointment system and changes have been implemented.  Routine, pre-bookable appointments are released every Monday for the following two weeks. Due to the changes we have made, pre-bookable appointments ae currently in line with the National Standards on appointment waiting times.